- We accept Visa, Mastercard, American Express, Discover from U.S. issuing banks only.
- We do not accept payment from non U.S. issuing banks.
- We reserve the right to cancel or refuse any order at any time for any reason.
- 6.5% sales tax is charged for all orders shipped within the state of Florida.
- No sales tax will be charged for all orders shipped outside the state of Florida.
- We process orders from 10AM - 5PM EST, Monday - Friday(Business days)
- Orders are not shipped on Saturday or Sunday
- We will do our best to process & ship your order the same day we receive it.
- Orders received after 2PM EST will be shipped on the following business day.
- We only accept orders from the US.
- We only ship to the continental U.S.
- We do not ship internationally.
- All orders are shipped via select carrier.
- Once your order is shipped, you'll receive email confirmation and tracking number.
- Please note that UPS does not deliver to P.O. Boxes or APO/FPO addresses.
- Galactic G is not responsible for lost, stolen or damaged goods.
RETURNS AND EXCHANGES
- Returns and exchanges will be accepted within 15 days from the delivery date.
- Galactic G offers store credit or exchanges only. Refunds will only be issued if the product you received has a manufacture's defect or if Galactic G made a mistake on your order.
- Shipping will not be credited. Customers are responsible for return shipping charges and the new shipping charges of the replacement item.
- If we made a mistake with your order or if you received product that has a manufacture's defect, we'll pay for all shipping costs.
- All products must be in brand new condition.
- Shoes: Must be in original box, unworn, unlaced, with all original accessories. Do not use the shoe box as the shipping box.
- Apparel: Must be in brand new condition, unworn, and with all original tags attached.
- Decks: Must be brand new, in original packaging, and with all the accessories. Any deck that has been assembled, gripped, or ridden is not returnable.
- Trucks/Wheels: Must be brand new, in original packaging and unused.
- DVDs/Accessories: Must be brand new, unopened, and in original packaging.
- We do not accept returns or exchanges on closeout or sale items.
- We do not accept COD returns.
- If you are unsure of the fit of a shoe, apparel item, or have any questions regarding color or features of an item, please contact us before ordering.
- Galactic G reserves the right to refuse any return claim.
- Send Returns to: Galactic G Skate Shop 2020 N. Orange Ave Orlando, Fl 32804
- Any refused shipment will be charged a 20% restocking fee and will be credited minus the original shipping costs.
- At Galactic G we value and respect our customers. All account information is strictly private and confidential.
- We will never sell or share your information.
- If you have need help or have any questions regarding your order, such as tracking, check out, or questions on fit.
- Please call 407-895-0410 or email us at GALACTICGSK8SHOP@Yahoo.com
- We are open from 10AM to 8PM EST, Monday - Friday.
- Galactic G's representatives have extensive skateboarding backgrounds and can help answer your questions.
- Thank you for your support.